FRONT OF HOUSE VOLUNTEERS
For most patrons of the Playhouse, it is the “out front” volunteers with whom they have the most frequent or direct contact. Volunteers augment our professional staff to help us meet our objective of making every patron’s theatre-going experience a pleasant one.
The work is not difficult, but it does require an interest in assisting Playhouse patrons – while paying careful attention to detail. Depending on the shift worked, Box Office volunteers are scheduled on a show by show or a non show dependent basis. Volunteers on all Box Office shifts earn complimentary tickets to any performance during the opening week of the next production after their shift schedule ends.Volunteers serve in three main areas as follows:
Volunteers augment our professional staff in the Box Office during business hours. Working two or three hour shifts, volunteers sell tickets using computer ticketing software and answer questions to OCP patrons. Volunteers answer phones and work the window. (All volunteers attend a short training session to learn how to use the computerized ticketing system.)
Box Office Representatives/Hosts
Beginning an hour before each performance, volunteers (called “Hosts”) are stationed at the Box Office windows to hand out “will call” tickets (tickets held at the theatre for pickup on performance night) and distribute audio headsets.
Docents assist patrons finding their way through the lobbies to reach the correct theater for the performance they are attending and assist House Manager seating late arrivals. Docents arrive one hour prior to curtain time in order to review venue activities for the day/evening. During intermission Docents will assist the Bartending staff with selling lobby concessions. Docents are only scheduled when there is a performance on the Hawks Mainstage and only one Docent per performance is needed. House Manager cooperates with the Docents to create a schedule and would prefer Docents to work 2-4 shifts during each performance run.
Ushers help patrons find their seats in the Howard and Rhonda Hawks Mainstage Theatre or Howard Drew Theatre and hand out copies of The Prompter, our theatre program. Ushers arrive one hour prior to curtain time in order to become familiar with specifics for that performance and to review emergency procedures. When the performance begins, they go to their seats, which have been set aside for them. During intermission, the ushers sell refreshments in the lobbies. Ushers work in teams of seven or eight people. The House Manager schedules the teams for the entire season just before August of each calendar year.
A night out at the theatre should be an “event” for the patron. To help set that mood from the moment the playgoer enters the building, volunteer greeters are stationed at each of the three public entrances to the Playhouse. As patrons arrive, Greeters hold the door open, offer a friendly greeting and point out the Box Office and the performance locations. If someone needs assistance climbing or descending steps, an ambassador is nearby to help. Greeters arrive one hour prior to curtain time, check in with the Box Office, and remain at their posts until five minutes before the curtain. Subject to availability, each Greeter is given one complimentary seat for that evening’s performance. A volunteer schedules greeters for the entire season in July of each calendar year.
If you would like to become a Box Office volunteer, please contact the House Manager at (402) 553-4890(402) 553-4890.